How Custom Kiosk Software Can Service Customers

Traditional kiosks are one-way devices. They are typically wooden structures with paper maps, flyers, and advertisements. Customers or patrons cannot truly interact with these traditional kiosks. They are just for providing information but since they are static, you cannot ask questions or expect responses.


An electronic device that is loaded with custom kiosk software can provide a more helpful experience for customers or patrons. They can allow customers to contact an information desk that is staffed with an employee. This would be especially helpful in an application such as an outdoor park. Especially if your park is large, it might be impractical for patrons to find a park employee. If your park is in a secluded area, cell phone service and data service might be limited. With a fully-loaded electronic kiosk, you can place all of the information a patron might need.

Traditional kiosks with maps and flyers attached to a wooden stand are not very versatile. They are limited by size. With custom kiosk software, you can load massive amounts of information onto the device that customers can search just like they would with a computer.


Most customers are going to be familiar with electronic devices so that should not be a problem. They will likely be familiar with touchscreen devices as well. You can design a custom user interface that captures the spirit of your business and serves the needs of your customers.

If you are designing a kiosk for an outdoor park, you will probably want it to reflect the needs of a park goer. That means the software will likely direct the patrons to safety features and maps first.

For a mall, safety features will not be quite as important but a map of stores will be crucial. This software might be created so that it directs users to the maps first.

Walk Up or Drive Up

Kiosks can be optimized for a customer who drives up or a customer who walks up. These are going to be different in a few ways. Typically, a walk-up kiosk will be taller than a drive-up kiosk because most people are taller standing than they are sitting in their cars. Also, drive-up kiosks might be tilted towards the driver since they will probably not have a cover that blocks the sun.

A walk-up kiosk is likely to have a cover over it that shields the kiosk from the elements. An outdoor kiosk will need to have some kind of bright display as well since electronic screens are hard to see in direct sunlight. An indoor kiosk will not have the same weather protections, but they might have more features since customers will probably stand at them for longer.

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